FAQ — frequently asked questions

Question 1

What is this platform?

Accepted Answer

It's an exam-prep workspace for certifications like ServiceNow, AWS, ITIL, Azure, Cisco and a few others. You get realistic mock exams, clear explanations on every question and progress that reflects how ready you actually are.

Question 2

Which certifications are supported?

Accepted Answer

Today: ServiceNow, AWS, Azure, Cisco, ITIL, ACAMS, PMI CAPM, Scrum.org and PRINCE2 — with new ones added when there's real demand. The exam catalogue page lists everything currently available.

Question 3

Is this for beginners, professionals, or both?

Accepted Answer

Both. If it's your first certification, you'll get a calm environment to learn the format. If you're a senior professional refreshing your skills, you can jump straight into mocks and review what you actually missed.

Question 4

How often is the content updated?

Accepted Answer

Whenever an official blueprint changes, we revise the questions and explanations. We don't ship stale content on purpose — if you spot something out of date, write to us and we'll usually fix it within the week.

Question 5

Is there a free way to try it?

Accepted Answer

Yes. A few mocks and sample questions are open without an account so you can see how it feels before signing up.

Question 6

Can I track my progress?

Accepted Answer

Yes — a simple dashboard shows your scores, your weaker topics and how close you are to ready. No vanity metrics, just what's useful for revision.

Question 7

Can I retake or reset a mock?

Accepted Answer

Yes. You can retake a mock as often as you like; question and option order rotate, so repetition leads to learning rather than memorisation.

Question 8

Does it work well on mobile?

Accepted Answer

Yes. The interface is built mobile-first — you can practise during a commute, in a queue or anywhere with a few quiet minutes.

Question 9

How is it different from a generic question bank?

Accepted Answer

Three things: questions and explanations are written to teach (not just to test), the review interface stays calm and uncluttered, and progress reflects understanding rather than the number of questions you've answered.

Question 10

How do I get help if something goes wrong?

Accepted Answer

Use the contact page or write to support@mooock.com. We're a small team — most messages are answered within 24 hours.

Frequently asked questions