Privacy Policy

1. Introduction

Welcome to Mooock. This privacy policy applies to all users of our platform, including registered users, visitors and administrators.

2. Information we collect

3. How we use your information

Service delivery: create and manage your account, provide access to exams, track progress, generate certificates, send service notifications.

Communication: send exam results, inactivity reminders, subscription notices, support responses, important updates.

Analytics: analyse usage patterns, monitor exam quality, identify technical issues, develop new features.

Security: detect unauthorised access, monitor suspicious activity, enforce Terms of Service, comply with legal obligations.

4. Legal basis for processing (GDPR)

For users in the European Economic Area, we process your data based on:

• Contract performance: to provide the services you requested
• Legitimate interests: to improve the platform and ensure security
• Consent: for marketing communications and optional analytics
• Legal obligation: to comply with applicable laws

5. Data sharing and disclosure

We do not sell your personal data.

6. Data retention

We retain your personal data for as long as your account is active, needed to provide services, or required by law.

7. Your rights (GDPR & CCPA)

Depending on your location, you have the following rights:

• Access & portability: request a copy of your personal data in JSON format via profile settings
• Correction: update your account information at any time
• Erasure (right to be forgotten): delete your account and anonymise your data
• Restriction: limit how we process your data
• Withdrawal of consent: unsubscribe from emails or disable analytics
• Object: object to processing for certain purposes

To exercise your rights: email support@mooock.com or use your Privacy Settings.

8. Security measures

Technical safeguards: HTTPS/TLS encryption, password hashing with bcrypt, JWT authentication, rate limiting, input validation, regular security updates.

Organisational safeguards: access controls, regular audits, incident-response procedures, staff training.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we can't guarantee absolute security.

9. Cookies and tracking

We use essential cookies for authentication and preferences, and optional analytics cookies with your consent. Learn more in our Cookie Policy.

10. Children's privacy

The platform isn't intended for users under 16. We don't knowingly collect data from children. If you believe we've collected information from a child, please contact support@mooock.com.

11. International data transfers

Your data may be transferred to and processed in countries outside your residence (United States, European Union). We ensure appropriate safeguards including Standard Contractual Clauses (SCCs) and Data Processing Agreements (DPAs).

12. California privacy rights (CCPA)

California residents have additional rights: right to know, right to deletion, right to non-discrimination.

California "Do Not Sell" notice: we don't sell your personal information.

13. Changes to this policy

We may update this policy from time to time. Changes will be posted with an updated date. For significant changes we'll email registered users and display a platform notice.

14. Contact us

For privacy-related questions or to exercise your rights:

• Email: support@mooock.com
• Response time: within 30 days

15. Supervisory authority

If you're in the EEA and believe we haven't addressed your privacy concerns, you have the right to lodge a complaint with your local data-protection authority.